What platforms can the bots be integrated with?

Our bots seamlessly integrate with websites, WhatsApp, Instagram, Facebook Messenger, Telegram, MS Teams, and more, ensuring omnichannel coverage for your business.

How do the AI ChatBots handle customer queries?

The bots use generative AI and advanced NLP to provide human-like responses, personalized to your business needs, with a human handover option when necessary.

Can I train the ChatBot on my own data?

Yes! Our bots can be trained on your business data, FAQs, customer support history, and even files and web pages to ensure accurate and relevant responses.

What customization options are available?

You can configure bot personalities, customize chat flows, integrate with CRMs, and tailor responses to fit your brand’s tone and style.

How does Reekolect support lead generation?

The bots capture leads, segment customers based on behavior, and automate follow-ups with drip campaigns and reminders, enhancing conversion rates.

Is it possible to analyze customer interactions with the bots?

Absolutely! Reekolect provides deep analytics and insights, including customer behavior, engagement trends, and conversion metrics, to optimize your strategies.

What level of multilingual support is offered?

Our bots are multilingual, allowing you to engage with customers in their preferred language for a global reach.

Can the bots handle e-commerce functions?

Yes, they can display products, manage orders, assist with payments, and integrate with platforms like WooCommerce, Shopify, and more.

How secure are the ChatBots and customer data?

Security is a priority, with features like 2048-bit SSL encryption, data storage in secure locations, IP restrictions, and audit logs to safeguard your information.

What is included in the support and onboarding process?

We provide comprehensive onboarding, training, and continuous support through email, calls, and WhatsApp to ensure your bot performs flawlessly.